Shipping policy

  1. Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.

  2. Shipping Methods: We offer standard shipping via USPS and expedited shipping options for faster delivery.

  3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Customers can view the shipping costs during the checkout process before finalizing their order.

  4. Domestic Shipping (within US): Standard domestic shipping usually takes 3-7 business days for delivery. Expedited shipping options are available for faster delivery times.

  5. International Shipping: We ship internationally to select countries. International shipping times may vary depending on the destination and customs processing. Customers are responsible for any customs duties or taxes imposed by their country.

  6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track your package's journey.

  7. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  8. Shipping Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times. We appreciate your patience and understanding in such situations.

  9. Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been successfully delivered to the address provided. Please ensure that someone is available to receive the package or consider using a secure delivery location.

  10. Shipping Inquiries: If you have any questions or concerns regarding your shipment, please contact our customer support team at service@shopwithmason.com and we will be happy to assist you.